J.D. Power
/
What it is: J.D. Power is a distinguished global marketing research company the conducts surveys of customer satisfaction, product quality, and buyer behavior for a wide range of industries. The J.D. Power annual award is recognizes exemplary consumer-facing companies.
Why it Matters to You: J.D. Power ranks pharmacies on a 5 star (or “circle”) scale with 5 being the best. Pharmacies are ranked according to overall satisfaction as well as specific factors such as prescription ordering and filling process and staff. Rankings are categorized: Chain Drug Stores; Mass Merchandisers; and Supermarkets.
Considerations: J.D. Power’s rankings are largely based on the consumer experience such as price and service. It does not necessarily base its findings on the employee experience or management or peer reputation. It rankings are also limited to larger companies with well known brands.
Created By: J.D. Power
Key Sample Findings
Good Neighbor Pharmacy is the top chain drug store pharmacy; Sam’s Club receives top honors in the mass merchandisers category; and Wegmans reigns supreme among the supermarket pharmacies.
Links
You May Also Be Interested In
Why Amazon Could Have a Hard Time Getting into Pharmacy (2018). Consumer satisfaction for U.S. pharmacies is very high, creating strong good will for established pharmacies.
